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Customer Support Administrator

EmploymentFull Time
LocationS63 0JF
SalaryDependant on Experience
Closing Date14/06/2019

SolarFrame Limited, Yorkshire’s leading manufacturer of uPVC windows, doors, composite doors, solid roofs and conservatories is looking to recruit a Customer Support Administrator to provide an effective and customer support focused service to all customers.

Key Responsibilities include:

  • Pro-actively and effectively manage customer quality issues to maintain and retain profitable business.
  • Establish effective communications with all customers and senior management with a view to continuously working to improve the customer experience.
  • Prepare, monitor and produce NCR’s (Non-conformance report) to allow senior management to identify quality issues and manage associated costs.
  • Conduct and report outcomes for three quality spot checks a day.
  • Log any internal errors which have lead to an NCR, to enable a cost of remake (quality) to be obtained.
  • Identify root cause of issue and liaise with Factory Manager to implement any changes required.
  • Arrange remedial deliveries of product to both suppliers and customers.
  • Liaise with SFD over customer issues.
  • Undertake site visits with SFD where required.
  • Check all invoices which are raised in relation to NCR’s and return to accounts for reconciliation.

The successful candidate will have excellent communication skills and have previous experience in a customer services role.

Interested? Please send a full CV and covering letter to: [email protected], or apply online here.

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