SolarFrame Limited, Yorkshire’s leading manufacturer of uPVC windows, doors, composite doors, solid roofs and conservatories is looking to recruit a Customer Support Administrator to provide an effective and customer support focused service to all customers.
Key Responsibilities include:
Pro-actively and effectively manage customer quality issues to maintain and retain profitable business.
Establish effective communications with all customers and senior management with a view to continuously working to improve the customer experience.
Prepare, monitor and produce NCR’s (Non-conformance report) to allow senior management to identify quality issues and manage associated costs.
Conduct and report outcomes for three quality spot checks a day.
Log any internal errors which have lead to an NCR, to enable a cost of remake (quality) to be obtained.
Identify root cause of issue and liaise with Factory Manager to implement any changes required.
Arrange remedial deliveries of product to both suppliers and customers.
Liaise with SFD over customer issues.
Undertake site visits with SFD where required.
Check all invoices which are raised in relation to NCR’s and return to accounts for reconciliation.
The successful candidate will have excellent communication skills and have previous experience in a customer services role.
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